Co-op Will writing team members discuss the benefits of making a Will with Co-op Legal Services including telephone appointments outside of office hours, fixed fees, and free, secure storage of your Will for your lifetime.
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Paul Cox, Will Writer: “We’re here during office hours but we’re also here outside of office hours, which is really important because it means that people don’t need to take time out of their day, if they’re working 9 to 5, then we’re here for them then. We offer unlimited amendments to their Wills, so once they’ve got their initial draft version, they can make as many changes as they want and there’s no additional fees for that, it’s a fixed fee service.”
Julia Casali, Will Writer: “It’s a small team so it helps with our customers knowing that when they ring in they’re going to be able to get hold of their Will writer. They’re allocated a Will writer from the process from start to finish. They’re always contactable, they have all our contact details and if for any reason any of the team are absent, all of our colleagues pull together and we’re able to deliver the service to our customers. The Co-op brand speaks for itself. So customers are aware of who we are as a company. We are regulated by the Solicitors Regulation Authority, so that gives them reassurance that they are put in the hands of experts.”
Alex Neill, Wills Advisor: “The people in my team still all have individual personalities which come through, you know, in the conversations with their customers. So the customer doesn’t just think that they are talking to, you know, a robot in a call centre that’s following a script, they’re talking to a real person. A real person with a wealth of knowledge and a personality that they can relate to and empathise with.”
Ellie Randall, Wills Advisor: “I’ve had a few customers call in about, like, their father passing away or something like that and it’s the first time they’ve lost someone and I’ve lost people in my life, so I know what it feels like. You can’t just go through the system or process; you have to talk to them, and that helps them so much.”
Sara Bouabdallah, Will Writer: “We offer fixed fee services, which means that you don’t have to worry about any hidden costs, you don’t have to worry about the complexity of the Will because what we tell you it’s going to be, it is. It’s not going to change. And we do like to take the time to talk to our customers, not just about the Wills but just their everyday life so they feel comfortable with us.”
To speak to our Will Writing Advisors call 03306069591 or contact us online and we will call you.
Co-op Legal Services is regulated by the Solicitors Regulation Authority.