Probate Customer Testimonials | Co-op Legal Services

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Probate Customer Testimonials

Many thanks to our Probate clients for kindly providing these testimonials.

See video testimonial from Probate clients Brian and Sky.

"I really can't thank you enough for this past year. The weight you take off people is immense. Thank you for all your help, and that is from my family too.” S.B., Perth, Australia

"The whole process took a lot of worry as to how to manage the legal things that needed to be done and this relieved a lot of stress at a difficult time." D.A., Northumberland

"I liked the caring and friendly attitude of all your staff." D.P., Merseyside

"We liked the way things were explained to us and we were kept up to date with everything. We were impressed with the way the Case Manager put us at ease about what would happen." D.L., Suffolk

"The compassion the Case Manager gave was excellent. Very nice person." J.W., Essex

"The Case Manager was very helpful in dealing with some complicating factors. She was understanding of the difficulties my fellow executor had with paperwork. I found her always easy to contact and pleasant to deal with." B.B., London

"I liked how quickly and efficiently everything was handled and the way we were kept informed about how things were progressing." D.W., Tyne and Wear

"I liked that I had a named person to contact for advice. It was good that that person had a working knowledge of the case and gave helpful advice in a friendly manner." P.J., Berkshire

"I liked the fact that I had my own case worker and every time I contacted her she knew who I was and to whom I was referring." J.D., Rutland

"Very helpful and professional throughout. You dealt efficiently and respectfully throughout the probate. This took a considerable amount of stress away from me at the worst time of my life." F.K., Derby

"Absolutely first class! Real God send. Well done will recommend. Couldn't have been better." A.S., Kent

"All this was completely unknown to me so the service was invaluable to me." D.H., Essex

"I liked the professionalism of how my case was dealt with and the support given to me." J.L., Somerset

"The service given was excellent. I liked the understanding and support given, taking away all the upset and stress." M.W., Birmingham

"I can't fault the Case Manager, I think she was excellent. She is a credit to your company." R.M., Cheshire

"Everyone was friendly and helpful right through from the Co-op Funeralcare staff on the day of the funeral, to the Co-op Legal staff." L.D., London

"I liked the fact everybody who spoke to me was approachable, never made me feel out of control and were very kind. When I first got in touch I knew nothing about this process. From the funeral service to the young lady who took my very first phone call, I can't thank them enough." J.F., Birmingham

"Efficiency and professional competence but combined with a personal, friendly touch." F.N., London

"They went above and beyond and couldn't have done any better. Kept me informed and always had time to listen and shared compassion." J.T., Enfield

"The service given was excellent. The team made what could have been a difficult job easy for me - thanks. I had to do very little the Co-op took all the stress out of the job." N.T., Cheshire

"The service received was exemplary. I liked the accessibility and professionalism / dedication of the Case Manager." J.F., East Sussex

“I want to thank you for everything you’ve done during the last year. My sister and I feel that no-one could have been a better navigator. You steered us through the whole process with great professionalism and skill. Probate was a mystery to us, but you explained every step with great clarity: superb communications.” Mr S.

“I felt I could contact someone helpful and informative whenever I needed to.” E.C., Bristol

“It took the pressure off having to deal with everything ourselves.” A.G., Worcestershire

“I just wanted to thank you for sorting out my Probate. I so much appreciate that I have not had to do anything except sign a few papers. I also appreciated your level of communication.” Mrs M.

“The service made life easier for us. You led us through the process and we understood what was going on at all times. From the first personal meeting to the end and throughout the process we have been happy.” S. W., Lincolnshire

“A very helpful and friendly service.” M. J., Berkshire

“It was very clear and very good advice.” S. W., Cheshire

“I liked the fixed price, thoroughness, speed of service to completion.” J. L., Huntingdon

“I liked the personal care.” M. B., Stockton on Tees

“Bence handled everything perfectly and I cannot thank you enough. Easily explained things to me. Relieved a lot of stress and worry for me.” M. B., Walsall

“I liked that you were just a phone call away.” T. T., Bristol

“I liked the friendliness of Selina and all the information which I received.” R. S., Berkshire

“I liked the friendliness and ease in which everything was conducted.” P. S., Cumbria

“My expectations were exceeded at all stages of the process. Not only was the service a lower cost than would have been the case with the family solicitor but the efficiency and professionalism was great.” P. G., Gloucestershire

“I liked that I was kept informed at all times.” J. G., West Midlands

“I liked the information and politeness of the case handler.” D. W., Twickenham

“I liked the principle of the way you do things, and the cost was very good.” S. B., London

“It took a lot of pressure off me at an incredibly difficult time. The case handler, Eva, was most helpful and answered queries promptly.” G. S., Warwickshire

“I liked how it took a lot of the pressures and stress out of arranging several areas that I had no clue how to actually arrange...” S. H., Hampshire

“Everything was clear and professional.” A. M., Hertfordshire

“I liked the fact that I knew what was going to happen from the start.” R. L., Hampshire

“The whole service received has been very satisfactory.” L. M., South Yorkshire

“My case handler was excellent. She made all the legal jargon easy for me to understand and made me feel valued.” Anonymous

“It took the responsibility off my shoulders when I was in shock.” Anonymous

“Completely took the pressure off me. First class.” P. W., Pontefract

“The whole process was dealt with without any complications or over involvement on our part.” R. G., Gerrards Cross

“Very pleased with all aspects of the service.” P. W., Nottingham

“What I liked most was the ease of contact and how quickly messages were passed along and acted upon.” S. W., Clacton-on-Sea

“Very professional and helpful. I would not hesitate to use CLS again.” P. O., Manchester

“Everything was done perfectly.” J. B., Sutton Coldfield

“Many thanks to the Probate team, past and present, who have handled my Mum's Estate. Having lost my Mum and her brother in just 10 months and dealing with Probate for both Estates you can imagine how difficult these past few months have been for me. I can only say that the help and support I have received from yourselves and AMG selling the house have made things much easier for me, and it was so much more professional than the experience I had when dealing with my late uncle's Estate. Thank you once again.” Anonymous

“Extremely helpful. I liked the friendliness of all the staff.” N. B., Surrey

“I found the whole process easy, and no pressure was added.” A. S., Birmingham

“Our first impressions of Co-op Legal Services was that they were warm and professional. Our case handler was Chontelle and nothing was too much for her, she gave us so much of her time. The Estate administration process was very complex but she held all this in her head and made us feel like we were her only clients. The service we received was very personable and everyone was concerned about us. We were given a fixed fee at the start, and throughout the process were presented with all the information we needed. It couldn’t have turned out better and we would recommend Co-op Legal Services to anyone.” Brian & Sky, Bristol

“I was kept informed and was listened to and advised on the best course to take. I felt all aspects were dealt with promptly, with empathy and understanding.” S. W., London

“I was well informed throughout the Probate process.” R. B., Quinton

“The service was first class.” A.P., Bexleyheath

“What I like most was the ease and frequency of communication, even with me living abroad.” S.L., Houten, The Netherlands

“What I like most was the absence of jargon and legalise, and the sympathetic attitude to my situation.” W. T., Birmingham

“Friendly, yet professional attitude and a willingness to sort all problems that occurred with the process.” G. S., Colchester

“I could contact my case handler either by phone or e-mail and my queries would be answered quickly and efficiently.” K. H., Luton

“Everything was done very professionally. We were kept up to date with everything.” B. M., Stratford-upon-Avon

“My case handler was very nice and very professional.” J. D., Stanley, County Durham

“The service in every aspect was excellent. I felt totally confident that everything was being taken care of and at a time when I was especially vulnerable. This was very much appreciated.” A. F., Cleveland

“An excellent service” P. R., Canvey Island, Essex

“What I liked most was the value for money/fee certainty.” N. B., London

“My case handler was very professional and dealt with all queries that I had. I can’t think of anything that could have been done better.” J. L., Orpington

“Very good service.” J. H., Ipswich

“I liked how kind the case handler was at such a sad time.” L. B., Manchester

“The case handler could not have done better. They were caring yet professional.” C. L., Rugeley

“Very straightforward and explained everything very clearly. Their friendly attitude puts clients at ease.” K. M., Runcorn

"From start to finish the service has been excellent." Mrs M., Milton Keynes

"The excellent service that Co-op provided have been second-to-none. Many thanks for the sensitive way in which you handled some very challenging issues." Miss G., London

"I would like to take this opportunity to say that you have been my saviour with your prompt correspondence and professional support with our Dad’s affairs." Mrs F., Australia – See Case Study

"All the hard work was done for us." G. D., Tring

"Fixed price. Excellent case handler, efficient and helpful." S. H., Westbury, Wiltshire

"I did not have to do any of the work. The service was very good." D. G., West Midlands

"The service has been excellent. One most valuable service you provided to our family was taking the stress away from my mother at an awful time in her life." R. C., Shropshire

"Went above and beyond to sort all issues that arose and always very helpful." A. P., Surrey

"Superb service." M. M., Rochester

"Solicitor was excellent, she handled our Probate with great efficiency, kept me fully informed, and provided all the information that my brother and I needed to make decisions." J. B., Dulverton, Somerset

"I would also like to thank you for all your help and support over the last few months, you've made everything run smoothly in what seemed to us was going to be a really stressful time." Mr Bilton, Northumberland

"People are generally quick to complain these days. I would like to redress the balance and offer some well-deserved praise. At a really difficult time like this, particularly in the aftermath of a bereavement, it is such a relief to find such a valuable service from you as part of the package. The emotional loss is bad enough, of course - but the financial complications can be totally overwhelming. I called because I needed advice. Your team member Jade had every answer that I required straightaway. She was courteous, sympathetic and helpful - as well as being knowledgeable and making some useful suggestions in dealing with my problem. I recommend Co-op Legal Services without hesitation, and will remain very grateful for your help." Mr. D. F., Norfolk

"I was very happy with the funeral service and the support that followed from Co-op Legal Services. Your help came at a time when I didn't know what to do next." Mr G. South Shields.

"It has been all of your carefulness and kindness that I will always remember and this has meant the most to me. I will recommend your company without hesitation." Vicky Howard, London

"The thing I liked best was that I could hand over the whole process so I didn't have to worry about any of it." J.C., Hampshire

"Thorough, complete, courteous, and value for money. All in all an excellent service from start to finish for which I am most grateful." Mr A., Stafford

"Thank you for your kindness, efficiency and professionalism when dealing with me and the legal affairs of my late husband. I truly couldn't have coped without your help and it was such a relief to know that my husbands affairs were being dealt with promptly and properly." Client

"I would like to express my sincere thanks and gratitude for the way in which you have handled my late father's probate. Your efficiency, constant attention to detail and excellent communication skills made an extremely upsetting time bearable for me. You not only met the standard I expected but exceeded it by continually 'going that extra mile'. You instilled in me complete trust and confidence and always made sure that I was kept fully informed of all developments." S. F., Bristol

"It took all the worry from us in sorting the estate out, and the legal jargon that most people do not understand was properly dealt with." Mrs W., Worcestershire

"Efficient, took all my worries about probate away at a very difficult time. Having a single person (not a team) to talk to was really important." D.C., Kent

"The peace of mind knowing I had experts attending to D's estate which saved me the time of trying to learn and deal with it." D.E., Lancashire

"The case handler was very kind and supportive. Extremely important in this kind of case." Mrs J., Southampton

"I was impressed with the service I received and how polite and informative phone calls were." A.T., Nottinghamshire

"I would like to take this opportunity to place on record, my sincere appreciation in recognising Charlotte’s handling of my late Mother’s estate and affairs. She has without question, always been extremely helpful in her approach to me and thoroughly professional as to the conduct of the Estate. The process has meant that I have been assured that, at every step, it has been managed in a very efficient and pleasing manner." Client

"The service provided by the Probate team and Co-op Funeralcare has been excellent. At this difficult time it's so much easier dealing with one organisation and keeping everything under one roof rather than shopping around, especially as everyone comes to visit you at home to sort things out." Mrs L., North Yorkshire

"The Probate Advisor handled the call about my sister with compassion and kindness and he was extremely helpful. Thank you so much, your help was much appreciated at this upsetting time." Mrs D., Caerphilly

"Thank you for all your help. It would have been a very traumatic year without your help." F. B., Kent

"Just to say thank you for all you have done for me." P. D., Manchester

"...thank you for all your help….You were both kind and considerate in answering any questions that I needed to be answered and kept me informed of what was taking place….You are a credit to your team…" S. P., Bristol

"I am writing to thank you for all of your work on my brothers estate. It was something that I would not have liked to attempt and has helped me enormously." G. M., Sheffield

"I just wanted to thank you for the way you have dealt with the estate of my late mother. The process has been made so much easier and less stressful by your efficient and calm manner and the way you have explained each step to us. We wish you well in your future career." M. S., Kent

"I would personally like to thank you all for the support in dealing with the estate through thick and thin, making yourself available to answer any questions that I needed answering..." K. W., Bristol

"I would like to thank you very much for all the work you have done to deal so competently with the estate, and for being available to advise me whenever I telephoned. I could never have managed without your help." M. B. D., Birkenhead

"You have been without question, always been extremely helpful in you approach to me and thoroughly professional as to the conduct of the estate. The process has meant that I have been assured that, at every step, it has been managed efficiently." W. A., Kent

"I am really glad we choose the Co-operative to do the Probate...I would recommend the Co-op Probate Service to many of my friends. Actually I have told many of them, who have asked how things are getting on, how good this Probate service has been."S. K. H., Sidcup

"This is just a letter to thank you for all the hard work that your team has done. We could never have managed without you." J.H., Gloucestershire

"I would like to thank you for making the whole process as stress free as you have. I am very grateful." V.O., Rhyl

"Sincere thanks for all your help…You have made what could have been a very stressful and upsetting affair as smooth and trouble-free as possible.” A.R., Norfolk

"Although our case handler changed during the process of sale this was done efficiently and all case handlers were sensitive to our circumstances and emotions around decision making and our grief." J.H., Surrey

For free initial advice and guidance call our Probate team on 03306069584 or contact us online and we will help you.

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Customer Satisfaction

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4.3 stars based on 691 Independent Surveys 

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