For free initial advice call our Probate Advisors on 01618558359 or contact us online and we will call you.
Robert Heaton is Head of Probate Operations at Co-op Legal Services and is based in Bristol.
Rob passionately believes in delivering relevant and market leading Probate services and that in order to do this, it is necessary to continually challenge existing Probate processes and practices.
Generating ideas that help Co-op Legal Services produce Probate and Estate Administration services that exceed customers’ expectations are not the exclusive domain of Senior Management. Rob believes that commitment to open, collaborative and inclusive cultures that foster methods of improving service to customers is vital in any service related organisation.
Rob is an Associate Member of The Chartered Institute of Personnel and Development.
Rob spent 10 years with Eversheds Solicitors in a variety of managerial positions including heading up the Commercial Recoveries team where he was responsible for the research, design and delivery of debt recovery services for blue chip banking and financial services clients.
Rob subsequently joined Personal Injury law firm NewLaw Solicitors where he was responsible for the research, design, delivery and operational leadership of Injury QED Ltd, a successful medico-legal agency providing ancillary services to the Personal Injury market, before being appointed as Head of Operations for NewLaw Solicitors.
When Not Working
Rob is a Lean Six Sigma Black Belt who also enjoys mountain biking (at novice level) and most sports – however he says that “the balance between watching and participation is shifting with age.”