Free bereavement notification and advice service

Practical support and guidance to families dealing with the affairs of a loved one who has died

Co-op has been providing support to bereaved families for over 100 years. Building on our heritage, our free bereavement notification and advice service provides practical support and guidance to families dealing with the affairs of a loved one who has died.

We can provide with practical help on the following:

Stopping unwanted junk mail

We can set up junk mail suppression to help prevent unwanted junk mail being sent to the address of the person who has died.

Notifying Banks, Financial Institutions and Utility / Phone Providers

We can provide letter templates and process information to notify banks and other financial institutions of the death. This covers banks, building societies, pension funds and other financial institutions.

It's important to notify these organisations and freeze accounts as soon as possible to reduce the risk of fraud or unwanted transactions. We can also help you notify other organisations, such as utility companies and phone providers, which might be holding funds on behalf of the person who has died.

Notifying insurance providers

We can help you to notify insurance providers of the death, providing letter templates so that you know they have all the necessary information.

Some insurance policies will become void upon the death of the policy holder so it's important to speak to the insurance provider to ensure that the relevant cover remains in place.

Notifying government organisations

There are a number of government organisations that will need to be informed of the death. This includes HM Revenue & Customs (HMRC), Department for Work and Pensions (DWP), Driver and Vehicle Licencing Agency (DVLA), the local council and the Passport Office.

Many of these organisations can be notified using the Government's Tell Us Once (TUO) service. We'll explain how this service works and help you through the process. If the TUO service isn't available in your area then we can provide you with template letters to notify each of these organisations individually.

Managing social media accounts

Inactive social media accounts can be a target for hackers, so it's a good idea to either close these accounts down or turn them into memorial accounts (where available). We can provide help and guidance on how this process works across various social media platforms.