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Personal Injury Customer Testimonials

For free legal advice call our Personal Injury Solicitors on 0330 606 9587 or contact us online and we will help you.

Many thanks to our Personal Injury clients for providing these testimonials:

“Thank you to you all!! You have been more than just someone fighting my corner, you have been strong, supportive and above all treated me like someone you cared about.” R. H.

“I am very impressed with the case handlers at Co-op services. Each situation arising in the complicated case and relevant rules and laws were explained clearly and truthfully and my interests were protected. The legal case was resolved efficiently and without delay.” M. U., Birmingham

“I liked the speed everything was dealt with.” T. C., Mid Glamorgan

“I liked the quickness of it all.” A. J., Warrington

“I am totally satisfied with the outcome and I cannot fault the advice I have been given. I wish I had put the matter into the hands of Co-op at an earlier stage because I was struggling with the stress of trying to deal with the case myself. Since asking Co-op Legal Services to deal with the claim the matter has proceeded very quickly to my total satisfaction.” Mrs P. Fay, Hampshire. See Case Study.

“Very helpful and informative” J. S., Liverpool

“I liked that I didn't have to keep ringing up and that most communication was by email” S. S., Preston

“Claim was setup quickly and everything was explained to me properly.” L. H., London

“Sam provided invaluable advice in the most professional, clear, informative manner possible.” S. M., Newcastle

“The service was so perfect I can't think of anything that was not right.” M. L., London

“A huge thank you for your hard work. You have been most helpful!” Z. M., Bristol

“I found it all such a daunting task, but the helpfulness and kindness shown really made it so much easier.” T. M., Wellingborough

“I felt they listened and understood my case, which was complicated.” H. C., Milton Keynes

“Very patient and informative.” T. E., Colchester

“Laura was very quick in sorting my claim out.” S. W., Dartford

“Lisa did a splendid job and I would recommend to any friend or family. Well done to you and many thank you’s.” K.L., Newcastle-under-Lyme

“Sam was very polite, easy to speak to and gave very good advice.” S. A., Minehead

“A very prompt and efficient service at the time of distress. I was extremely grateful for the advice given in a calm manageable manner. Very impressed, thank you.” L. P., Bridgend

“Leanne kept me informed and explained in simple terms in order for me to understand.” M. L., Birmingham

“Cheryl was helpful and supportive.” N. O., West Drayton

“Craig was polite and prompt, always helpful in answering questions and never declined to explain.” R. D. W., Luton

“What I liked most was the speed of service and professional standards when dealing with me. I cannot find any faults in the service I received.” P. G., Liverpool

“Everything was well explained.” P. G., Liverpool

“You guided me through the whole way from start to finish and never hesitated to give honest advice.” R. W., Luton

“Everything was well handled.” N. M., Birmingham

“Thank you for your help and very prompt informed service.” L.R. & D.R.

“Quick, prompt, informative and professional.” P. D., Sheffield

“Efficient and responsive.” M. D., Upminster, Essex

“I was kept up to date at every stage and everything was explained fully.” J. S., Chester

“Scott who dealt with me always rang and kept me up to date with everything. He did a great job, highly recommended.” S. P., Coventry

“Fast and efficient. There is nothing that could have been done better.” L. C., Hull

“It was very easy to deal with my claim.” J. L., Enfield, Middlesex

“Laura has guided me through it all in a friendly, helpful and professional way. The communication was always clear and helpful.” T. C., Hinckley

“Friendly and helpful staff” W. G., Accrington

“They kept me updated regularly and cared about my needs.” G. E., Chippenham

“My case handler was extremely helpful. I particularly like the politeness of the staff and how easily things were explained.” A. D., Tonbridge

“We cannot speak highly enough about our Case Handler, Laura Buchan, who pursued our claim for us in such an exemplarily professional manner that she ensured us a timely, smooth and effortless (on our part) conclusion to what could so easily have been a very worrisome situation, and she also negotiated us a settlement that was significantly enhanced, in relation to the other insurer's offer. You should be very pleased to know that, as far as we are concerned, Laura Buchan has outstanding professional and interpersonal skills, being at all times extremely personable, informative and not only has commendable negotiating skills but is also willing to go the 'extra mile' in her client dealings and negotiations on their behalf.” Mr H. V., West Yorkshire

“Fast and efficient. Things seemed to be dealt with in a professional way and the service was fair.” M.M., Warrington

“I liked the friendly service and the way things were explained.” R. H., Bristol

“Friendly and helpful staff.” J. F., Martock, Somerset

“Good, friendly service with clear expectations.” Anonymous

“My claim was dealt with professionally.” E. T., Manchester

“Laura Buchan was the best. She’s very good and helpful – couldn't ask for better.” O. S., London

“Everything was so simple and straightforward.” D. S., Nottingham

“Very quick, helpful and polite.” N. M., Wellingborough

“My case handler was very kind and professional.” O. D., Swindon

“Reliable, friendly, helpful and understanding.” K. M., Wincanton

"What I liked best was the compassion the case handler showed in such a traumatic time and being readily available to answer any questions. Your service was ten out of ten. Thank you." C. Y., Droitwich Spa

"Your staff spoke to me in a way that I understood. For me your service was excellent." P. C., Ruthin

"It was a great service all round." M. F., Thetford

"Prompt responses and helpful information provided." C. J., Tring

"Perfect service." E. B., Newark

"Everything was handled to a great standard." J. P., Bolton

"The case was handled swiftly and efficiently from start to finish. The total time taken was excellent. I expected things to take considerably longer than they did." R. F., Derbyshire

"Can I take this opportunity to highlight the excellent way your staff member, Laura has recently dealt with my claim. I found Laura professional and informative, dealing with any issues in an excellent manner. My thanks to her and your team for such a professional service." Mr M., Llanelli

"Big thanks for handling my case with a successful outcome. It means that I can now put the experience behind me. I think that I was very fortunate to have happened across you as a result of my Co-op account." Y. M-R

"I would just like to take this opportunity to thank you for the work you've done on Calvin's case. You have been supportive and patient with the long drawn out process. Calvin is now able to move on from the events of that accident and try his best to get his career back on track." C.H., London

"Marie dealt with my accident claim in an extremely professional way. She was proactive and stayed with my case from start to finish. Thank you " K.S., Midlands

"Solicitor was absolutely fabulous. At no point was it any trouble for him to keep me informed or to give advice. He gave thorough explanations of the processes involved and he truly cared about how he was handling the case. This is not about customer service alone. It was the way he handled it so well and thoroughly too, keeping me informed at the same time and bringing the case to a swift end." Mr. G. H.

"Communication was excellent. I was kept informed throughout the whole process." A.B., Nottingham

"Although my case changed hands a few times the service continued the same. There was a smooth transfer and I was also kept informed." Mrs S., Aberyswyth

"They kept me up to date with everything and were very helpful. I could call my case handler any time for advice." Mr J., Windsor

"I would like to take this opportunity to thank you from the bottom of my heart for assisting S through this ordeal. It has been a long and difficult journey for her and your support and guidance has been invaluable." Mr. H. P.

“I would like to thank you for all the work you did for me. I was very lucky to have you as my Solicitor.” Mrs. M. D.

"I have never known such thoroughness and attention to detail. Exceptional!! Mr Jason Harries (Solicitor) has given a truly professional and personal caring service." J.G., Nailsworth

"Solicitor was always pleasant and helpful, and I am happy with the outcome of my claim. Thank you." P.M., Birmingham

"All questions were answered fully and quickly. I was kept up to date and had regular contact via email. Thank you." J.R., Tyne and Wear

"Excellent service! Friendly staff- thank you for sorting out everything so quickly and efficiently." E.P., Romford

"An excellent service! Very prompt and efficient. Thank you very much!" E.J., Gwent

"I felt that calls were personal to my situation, I felt well informed at ease." C.D., Cambridgeshire

"Service was absolutely brilliant. My case handler was superb to deal with and no query was too much trouble. Thank you." R.S., York

"Good communication, knowledgeable staff, Solicitor was brilliant. He really knew his stuff, the opposition’s tactics and was a pleasure to deal with. Thanks." Client

"Given the stress I have been under over the last 6 months, I consider the service given by Jane Healey to be extremely sensitive, helpful, encouraging and very customer focused." S.M., York

"We received excellent service from Laura and the team. They went that extra 10 miles! Thank you." S.M.D., Nottingham

"I could not fault my file handler, she was always helpful and very courteous." F.B., Eastbourne

"I was very pleased with the service, things were explained in plain simple English. Thank you." J.C., Cardiff

For free legal advice call our Personal Injury Solicitors on 0330 606 9587 or contact us online and we will call you.

Call 0330 606 9587

Customer Satisfaction

4.5 stars out of 5 for Customer Satisfaction Rating

4.5 stars based on 898 Independent Surveys

Personal Injury Case Studies

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