Our client, Miss T, was injured in a road accident when another car pulled out in front of her on a roundabout. She suffered a number of physical injuries as a result of the accident, including pain to her mid and lower back, wrist, foot, neck and shoulders.
Further to this, Miss T suffered a number of psychological injuries, which made the claims process particularly challenging for her.
Her psychological injuries included:
- Anxiety and depression
- Bad temper
- Low mood
- Social withdrawal
- Driver anxiety
- Passenger anxiety
Because of this, Miss T was unable to come off her anti-depressants, as had previously been planned.
Miss T was particularly anxious following her car accident, which had worsened the symptoms of her existing mental illness. This made dealing with the effects of the accident and the claim particularly worrisome and difficult for her.
She also was set back from returning to work which meant that she was losing earnings. Miss T was already off work due to her health issues, but was planning to return to work in September 2018. Following the accident, it was estimated that she would not be able to return to work until at least April 2019-September 2019.
Miss T's physical injuries also affected her ability to carry out tasks around the home, such as cooking, gardening, housework, ironing and lifting. Her psychological injuries impacted on her social life and, in addition, her web designing and writing was restricted.
How We Helped
Miss T contacted Co-op Legal Services and our Personal Injury Team took on her Road Accident Claim. At the beginning of the claim, the client wanted to accept a pre-medical offer from the defendant's insurers of £1,000, despite the fact that this may under-settle her claim. This was due to her anxieties around continuing with the claim.
We advised Miss T against this. By giving her the necessary information, providing her with ample time to think things through and by letting this information guide her, she ultimately changed her mind. She felt reassured enough about the process to continue with her claim.
After the initial pre-medical offer of £1,000 was rejected, the defendant later increased their offer to settle her claim. In the end, Miss T accepted a settlement offer in the sum of £4,500. Miss T felt that this figure was sufficient compensation for her injuries and to cover her loss of earnings.
"Thank you very much for managing the case so sensibly and professionally. I'm very grateful." J.T., Milton Keynes
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